Refund & Cancellation Policy

1. Refunds

Refunds are available for initial purchases only, within 7 days or as permitted by the law in your jurisdiction, and only if no credits have been used. Renewals are not refundable. A service fee of up to 6% applies, and if a refund is approved, the subscription is canceled immediately.

1.1 Am I eligible for a refund?

All three conditions must be met:

Editing, lyric timing, and previewing are always free and do not count as credit usage. Spending credits on any generation — video, b-roll, cover art, or clip extraction — does count, and ends eligibility.

1.2 What is refundable and what isn't?

Renewals — automatic or manual charges after the first billing cycle — are not eligible. For every refundable type, the 7-day window may be longer where the law in your jurisdiction requires it.

1.3 How do I request a refund?

Email support@lyrc.studio and include:

• The email address associated with your account
• The date of the purchase
• The amount charged
• A brief description of why you're requesting a refund

Processing takes up to 3 business days, and a service fee of up to 6% is deducted from the refund amount to cover non-recoverable payment processing costs. The exact fee is confirmed when the refund is processed.

1.4 What happens after a refund is approved?

The subscription is canceled immediately. Your account moves to the free tier at the moment of processing — not at the end of your billing period. Subscription credits, including banked rollover credits, are locked at that moment. If a credit pack is refunded, the credits from that pack are removed from your balance.

Projects, templates, and uploaded footage stay in your account.

1.5 Exceptions

There are two cases outside the conditions above:

• If LYRC significantly degrades a paid plan or shuts down a paid feature entirely, you can cancel and get back the unused portion of what you paid.
• If LYRC terminates your account through no fault of your own, unused subscription fees and unused purchased credits are refunded. Promotional and referral credits are excluded.

In every other case, the standard conditions above apply.

2. How Credits Work

2.1 Monthly Subscription Credits

Unused subscription credits roll over when your subscription renews. At each renewal you receive your plan's fresh credits plus your unused credits from the previous period, up to a cap: your subscription balance can grow to at most 2× your plan's per-period credit allowance (the rolled-over portion is capped at 1× the allowance).

Rolled-over credits require an active subscription. If your subscription ends, is canceled, is paused past its paid period, or a renewal payment fails, your remaining subscription credits are locked — they become usable again when your subscription is active.

2.2 Credit Packs

Credits from credit packs never expire. They are added to your balance permanently and are preserved across billing renewals, plan changes, and cancellations.

2.3 What Happens When You Cancel

If you cancel your subscription:

• Your subscription benefits remain active until the end of your current billing period
• Monthly subscription credits, including any rolled-over (banked) credits, are locked when your billing period ends — they unlock if you restart your subscription
• Credit pack credits are preserved and remain in your account

Monthly subscription credits — including banked rollover credits — are locked on cancellation and restored when you resubscribe. Credit pack credits are yours to keep and stay usable.

3. Subscription Cancellation

You can cancel your subscription at any time from your account settings or by contacting support.

When you cancel:

• Your current billing period stays active until its end date
• No future charges will occur
• You keep access to all features and credits until your period ends

Cancellation and refunds are separate processes. Canceling stops future charges and preserves your access through the end of the period you have already paid for; it does not return money for the current period. Renewal charges are not refundable.

4. Failed Generations

If a video or image generation fails due to a technical issue on LYRC's side:

• Credits are automatically returned to your account
• You do not need to contact support
• This happens 100% of the time for system failures

If you believe credits were deducted but not refunded (sometimes glitches happen), contact us and we'll investigate. We'll make it right every single time.

5. Referral & Affiliate Credits

Credits earned through our referral program work differently:

• Referral credits are a one-time bonus added to your account
• They cannot be cashed out or converted to money — they have no monetary value
• Referral credits are non-refundable
• You can only use one referral code per account (at signup)
• There's no limit to how many people you can refer

Note: If a generation fails while using referral credits, those credits are still automatically refunded like any other credits.

6. Chargebacks & Payment Disputes

Please contact us before disputing a charge with your bank. We resolve issues quickly and fairly.

How to reach us:

• Instagram DM (@lyrcstudio)
• Email support@lyrc.studio — we will get back to you within 1–5 business days

Filing a chargeback without contacting us first may result in account suspension and loss of access to your projects.

7. EEA & UK Right of Withdrawal

Consumers in the EEA and UK have a 14-day right of withdrawal after a purchase. This right ends early once you begin using digital content from that purchase — such as spending credits or running a generation — and if you withdraw after access began, you pay for the portion already provided.

To exercise it, email support@lyrc.studio. Approved reimbursements are sent within 14 days to the original payment method.

8. System Abuse

If you are caught manipulating our credit system or exploiting bugs, we reserve the right to suspend or permanently ban your account without refund.

However, if you discover a bug or security issue, please report it to us. We may reward you for responsible disclosure.

9. Common Questions

10. Contact Us

For refunds, questions, or help:

• Email: support@lyrc.studio
• Instagram: @lyrcstudio

LYRC LLC

116 Agnes Road Ste 200

Knoxville, TN 37919

United States