Privacy Policy

1. Information We Collect

1.1 Information You Provide

When you use LYRC, you may provide:

• Email address (required for account creation)
• Password (securely hashed)
• Billing information (securely handled by our payment processor)
• Support emails or inquiries
• Audio files you upload
• Video files you upload (for features like Performance Video)
• Images you upload (for style references)
• Text content including lyrics, prompts, and descriptions
• Referral or affiliate codes

We do not collect your card number or banking information directly — all payment data is processed securely by our third-party payment provider.

1.2 Information Collected Automatically

We automatically collect:

• Usage data (pages visited, actions taken)
• Device information (browser, OS, IP address)
• Approximate location (city-level, not precise)
• Performance and error logs
• Analytics data (see Section 6)

This information helps us keep LYRC reliable, secure, and fast.

2. How We Use Your Information

We use your information to:

• Provide and operate the LYRC service
• Authenticate your account
• Process payments and manage subscriptions
• Process your content through third-party services to generate AI-powered videos and images
• Improve features, performance, and reliability
• Send important product updates (see Section 5)
• Prevent abuse, fraud, or misuse of the platform
• Offer customer support
• Analyze usage to improve the user experience
• Track referrals and manage the affiliate program
• Measure the effectiveness of our advertising campaigns

We do not currently sell or rent your personal information to third parties. Advertising pixels described in Section 6 may share data with their respective platforms for attribution and retargeting purposes.

2.1 Third-Party Service Providers

To operate LYRC, we share necessary data with third-party service providers in the following categories:

• Payment processors (for billing and subscriptions)
• Cloud storage providers (for storing your content and generated media)
• AI generation service providers (for processing your content to generate videos and images)
• Error monitoring services (for improving reliability)
• Email service providers (for transactional and product emails)
• Authentication services (for secure login)
• Analytics providers (for understanding product usage)
• Advertising platforms (for measuring and optimizing ad campaigns)

These providers receive only the data necessary to perform their services. We select providers that follow industry-standard security practices.

2.2 Third-Party AI Processing

Content you upload or create on LYRC may be processed by third-party AI providers to generate videos, images, transcriptions, and other outputs. You acknowledge that:

• Your content is transmitted to third-party AI services to provide the generation features
• These providers have their own privacy policies and data practices
• Some AI providers may use content to improve their services unless you opt out through their platforms directly
• LYRC cannot fully control how third-party providers handle data once it is transmitted to them

We do not disclose the specific AI providers we use.

3. How We Store and Protect Your Information

We use industry-standard security measures to protect your data, including:

• Encrypted connections (HTTPS)
• Secure password hashing
• Permissions-based access controls
• Isolated infrastructure
• Continuous error and performance monitoring

While no online service is 100% risk-free, we take significant steps to safeguard your information.

4. How Long We Keep Information

We retain:

• Account information as long as your account is active
• Content you upload and generate until you delete it or delete your account
• Analytics and error logs for operational and security purposes (typically 90 days to 2 years depending on the type)
• Billing records as required for tax and legal compliance (typically 7 years)

If you delete your account, we remove your personal information and content except for data required to comply with legal or financial obligations.

Note: Content processed by third-party AI providers may be subject to their own retention policies, which we cannot control.

5. Email Communication Preferences

What You Receive Automatically

When you create an account, you agree to receive:

• Critical system emails (password resets, receipts, service alerts)
• Product updates and announcements

Unsubscribing

You may unsubscribe from marketing and product update emails at any time using the link at the bottom of the email.

You cannot unsubscribe from essential security or transactional emails.

6. Analytics & Tracking

We use several third-party tools to understand how LYRC is used, measure advertising effectiveness, and maintain service reliability. Non-essential tracking technologies are only activated after you provide consent through our cookie consent banner.

6.1 Product Analytics (PostHog)

We use PostHog for product analytics, including:

• Page views, feature usage, and user flows
• Session recording to understand how users interact with the interface (all text inputs are masked to protect sensitive content)
• Data is stored using cookies and localStorage on your device

PostHog analytics require your consent and are loaded only after you accept non-essential cookies via our consent banner.

6.2 Advertising Attribution (Meta Pixel & Reddit Pixel)

We use the Meta (Facebook/Instagram) Pixel and Reddit Pixel for:

• Measuring the effectiveness of our advertising campaigns
• Attributing signups and conversions to specific ads
• Creating retargeting audiences to show relevant ads on those platforms

These pixels may transmit data (such as page URLs, device identifiers, and conversion events) to Meta and Reddit. This data is governed by their respective privacy policies. These pixels require your consent and are loaded only after you accept advertising cookies via our consent banner.

6.3 Error Monitoring (Sentry)

We use Sentry for error monitoring and diagnostics. When an error occurs in the application, Sentry collects:

• Error details, stack traces, and browser/device information
• The URL and user action that triggered the error
• Performance metrics to identify slow page loads

Sentry is classified as essential for maintaining service reliability and is active without separate consent.

7. Cookies & Similar Technologies

LYRC uses cookies, localStorage, and similar browser technologies. We categorize these by purpose:

7.1 Essential (Always Active)

These are required for LYRC to function and cannot be disabled:

• Authentication cookies (keeping you logged in)
• Session management
• Referral tracking cookies (for the affiliate program, 30-day expiration)
• Cookie consent preferences
• Error monitoring (Sentry)

7.2 Analytics (Requires Consent)

Used to understand how visitors use LYRC:

• PostHog cookies and localStorage entries for product analytics and session recording

7.3 Advertising (Requires Consent)

Used to measure ad performance and deliver relevant ads on other platforms:

• Meta Pixel cookies and identifiers
• Reddit Pixel cookies and identifiers

7.4 Managing Your Preferences

When you first visit LYRC, a cookie consent banner allows you to accept or decline non-essential cookies. You can change your preferences at any time by clicking "Cookie Preferences" in the site footer. You can also clear cookies through your browser settings.

8. California & US State Privacy Rights

If you are a resident of California or another US state with applicable privacy legislation (such as the CCPA/CPRA, Virginia CDPA, or Colorado CPA):

• Our use of advertising pixels (Meta Pixel, Reddit Pixel) may constitute "sharing" or "selling" of personal information for cross-context behavioral advertising under certain state laws
• You have the right to opt out of this sharing by declining advertising cookies through our consent banner or by clicking "Cookie Preferences" in the site footer
• LYRC respects Global Privacy Control (GPC) browser signals. If your browser sends a GPC signal, we treat it as a request to opt out of the sale or sharing of your personal information
• You have the right to know what personal information we collect, request its deletion, and not be discriminated against for exercising your rights

To submit a verifiable privacy request, visit /privacy-request or email us at support@lyrc.studio.

9. Referral & Affiliate Data

If you participate in our referral or affiliate program, we collect:

• Referral codes you create or use
• Relationships between referrers and referred users
• IP addresses for fraud prevention purposes
• Conversion and reward data

This data is used to operate the affiliate program, prevent abuse, and calculate rewards.

10. International Users & Data Transfers

LYRC is operated from the United States. If you access the service from outside the U.S., including from the European Union or United Kingdom:

• Your data will be processed and stored in the United States
• Data transfers from the EU/UK to the U.S. are conducted in accordance with applicable data transfer mechanisms, including the EU-U.S. Data Privacy Framework where applicable
• By using LYRC, you consent to the transfer of your data to the United States
• We do not guarantee speed or accessibility outside the U.S.

Legal Basis for Processing (EU/UK Users)

For users in the European Union or United Kingdom, we process your data based on:

• Contract performance: Processing necessary to provide the LYRC service you signed up for
• Legitimate interests: Processing for security, fraud prevention, and error monitoring
• Consent: Analytics, advertising pixels, and session recording are only activated after you provide consent
• Legal obligations: Processing required to comply with applicable laws

11. Your Rights

You have the right to:

• Access: Request a copy of your personal data
• Rectification: Request correction of inaccurate data
• Erasure: Request deletion of your personal data
• Restriction: Request that we limit processing of your data
• Portability: Request your data in a portable format
• Object: Object to certain types of processing
• Withdraw consent: Where processing is based on consent, withdraw that consent at any time (including via the cookie consent banner)
• Opt out of sharing: Opt out of advertising-related data sharing via our consent banner or the "Cookie Preferences" link in the footer
• Unsubscribe: Opt out of marketing emails

We will honor valid requests within legally required timeframes. You can submit a privacy request at /privacy-request or by emailing support@lyrc.studio.

Account Deletion

You can delete your account at any time from Settings → Profile. The delete option is located at the bottom of the profile page.

Once confirmed, your account and personal data will be permanently removed except for information required by law (e.g., billing records). If you have an active subscription, it will be cancelled automatically.

Right to Delete

You may request deletion of your personal data at any time. To submit a deletion request, visit /privacy-request or email support@lyrc.studio. We will verify your identity and process your request within the timeframe required by applicable law.

EU/UK Users - Additional Rights

If you are located in the European Union or United Kingdom, you also have the right to lodge a complaint with your local data protection supervisory authority if you believe your rights have been violated.

To exercise any of these rights, visit /privacy-request or contact us at support@lyrc.studio.

12. Children's Privacy

LYRC is not intended for use by anyone under the age of 13 (or the minimum age required in your country to use online services). We do not knowingly collect information from children. If we learn that we have collected data from a child, we will delete it promptly.

13. Changes to This Policy

We may update this Privacy Policy occasionally. When we do, we will update the "Last Updated" date at the top of the page. For significant changes, we may provide additional notice via email or within the app.

14. Contact Us

For support or privacy questions:

Instagram: @lyrc.ai

Email: support@lyrc.studio

LYRC LLC

116 Agnes Road Ste 200

Knoxville, TN 37919

United States