Contact & Support – LYRC
Need Help With LYRC?
If you are experiencing issues with rendering, billing, errors, or anything else inside LYRC, this is the official support page. We provide several ways to get assistance depending on the urgency of your situation.
Primary Support Email
For general support, technical problems, billing questions, or account requests, contact:
We handle:
- Login or authentication issues
- Billing and credit questions
- Problems with rendering or stuck projects
- Feature requests and bug reports
- Account deletion or data-related questions
Faster Support (Recommended): Instagram Direct Message
If you need a faster response, you may contact us through Instagram.
You may DM either account:
Please include:
- The email address associated with your LYRC account
- Your project ID (if relevant)
- A description of the issue
- Screenshots or screen recordings when possible
Messages sent to Instagram are generally answered more quickly than email support.
Response Times
We aim to respond to most support requests within 24–48 hours on weekdays. Response times may vary depending on volume or holidays.
If your issue is preventing you from using LYRC completely, include the word "URGENT" in the subject line of your email so we can prioritize it.
Information to Include in Your Request
To help resolve your issue as quickly as possible, please include:
- The email address you use to log in to LYRC
- Your project ID or relevant file name
- A clear description of the problem
- Any error messages that appeared
- The approximate time the issue occurred (including your timezone)
- Screenshots or screen recordings
Providing this information significantly speeds up support resolution.
Account & Data Requests
For account-related changes, including:
- Account deletion
- Questions about personal data
- Corrections to your account information
Please email support@lyrc.studio from the same email address used on your LYRC account. This helps verify your identity before sensitive actions are taken.
Business & Legal Contact
For legal notices, partnership inquiries, press, or non-support matters, use the same contact:
Mailing Address:
LYRC LLC
1212 McGavock Street
Nashville, TN 37203
United States
This is a mailing address only. It is not an in-person service location.
Service Status & Outages
If LYRC experiences downtime, unexpected service interruptions, or large-scale rendering delays, we may post updates on our official Instagram accounts:
A dedicated status page may be added in the future.